At aurareliked, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds, returns, and replacements are handled. This policy is designed to be transparent, fair, and compliant with PayPal requirements as well as UK and EU consumer standards.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns & Refunds

Due to the personal and hygienic nature of our products, we accept returns or refunds under the following conditions:

• The item is defective, damaged, or incorrect upon arrival
• The item is unused, unopened, and in its original packaging
• The refund request is submitted within 30 days of delivery

For hygiene and safety reasons, we do not accept returns for items that have been opened, used, or tampered with, unless the product is faulty.

2. Non-Returnable Items

The following situations are not eligible for returns or refunds:

• Products damaged due to misuse or improper handling
• Normal wear and tear
• Orders refused or abandoned without contacting customer support
• Incorrect address provided by the customer

This does not affect your statutory consumer rights under applicable UK or EU laws.

3. How to Request a Refund or Replacement

To request a refund or replacement, please contact us at:

Email: support@aurareliked.com

Please include:

• Order number
• Description of the issue
• Clear photos or videos (if the item is damaged or defective)

Our support team will review your request and respond within 1–2 business days.

4. Refund Options

Depending on the situation, we may offer one of the following resolutions:

• A full refund
• A partial refund
• A replacement item (if available)

Refunds are issued to the original payment method used at checkout.

5. Refund Processing Time

• Once approved, refunds are processed within 3–5 business days.
• The time required for funds to appear in your account depends on your payment provider (e.g., PayPal or bank).
• Processing delays caused by third-party payment providers are beyond our control.

6. Return Shipping

• If a return is approved, we will provide return instructions.
• Customers may be responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service for returns, as we cannot guarantee receipt without tracking.

7. Order Cancellations

• Orders may be canceled before shipment by contacting our support team.
• Once an order has been shipped, it cannot be canceled and must follow the return process instead.

8. Chargebacks & Payment Disputes

• If you experience any issues with your order, we encourage you to contact us first so we can resolve the matter promptly.
• Filing a chargeback or dispute without contacting us may delay resolution.
• We reserve the right to suspend service to accounts with repeated or abusive dispute activity.

9. Statutory Rights (UK & EU Customers)

This Refund Policy does not limit or override your statutory consumer rights under applicable UK or EU laws.