At aurareliked, we aim to provide reliable, discreet, and transparent shipping for all customers. This Shipping Policy explains our processing times, delivery methods, tracking information, and important shipping-related terms. This policy is written to meet PayPal review standards and UK / EU consumer expectations.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Destinations

We currently ship to:

• The United Kingdom
• Selected European Union countries

If your country is not available at checkout, we are unable to ship to that location at this time.

2. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing time refers to order verification, quality checks, and packaging, and does not include transit time.

3. Shipping Method & Packaging

• All orders are shipped in plain, discreet packaging.
• No sensitive product names, images, or descriptions appear on the exterior of the package.
• The sender name on shipping labels is displayed in a neutral format.

4. Estimated Delivery Time

Estimated delivery times vary depending on destination and local logistics conditions:

• United Kingdom: approximately 10–18 business days
• European Union: approximately 10–20 business days

Please note that delivery times are estimates and may be affected by customs clearance, local carrier operations, weather conditions, or other factors beyond our control.

5. Tracking Information

• Once your order has shipped, a tracking number will be provided via email.
• Tracking services may show confirmation of shipment and final delivery status.
• Depending on the logistics provider and destination, intermediate tracking updates may be limited or unavailable.

Limited tracking does not indicate that an order is lost or undelivered.

6. Customs, Duties & Taxes

• Customs duties, VAT, or import taxes (if applicable) are determined by local authorities and are the responsibility of the customer unless otherwise stated.
• We are not responsible for delays caused by customs inspections or clearance procedures.

7. Incorrect or Incomplete Address

• Customers are responsible for providing accurate and complete shipping information at checkout.
• We are not responsible for delivery failures caused by incorrect or incomplete addresses.
• If a package is returned due to an address issue, additional shipping fees may apply for reshipment.

8. Lost, Delayed, or Damaged Packages

• If your order has not arrived within the estimated delivery timeframe, please contact us at support@aurareliked.com.
• If tracking confirms delivery but the package cannot be located, customers should first check with local carriers or household members.
• For items damaged during transit, please contact us within 7 days of delivery and provide supporting photos.

We will review each case and offer an appropriate resolution where applicable.

9. Order Refusals & Undeliverable Packages

• Orders refused by the recipient or deemed undeliverable by the carrier may not be eligible for a refund.
• Shipping fees incurred in such cases are non‑refundable unless required by law.